1. OVERVIEW

At Access Sky Tourism, we strive to provide the best service. However, we understand that travel plans can change. Please read our policy carefully before proceeding with any bookings.

2. VISA PROCESSING SERVICES

Visa application fees paid to us are non-refundable once the application process has been initiated with the respective embassy or consulate. This is due to the administrative costs and processing fees charged by the authorities, which we cannot recover.

3. AIR TICKETING & FLIGHT BOOKINGS

Flight ticket refunds are governed strictly by the policies of the respective airline. Please note the following:

• Airline Specifics: Each airline has its own independent cancellation and refund policy. What applies to one airline may not apply to another.
• Refundable vs. Non-Refundable: Most promotional or discounted economy fares are non-refundable. Only flexible or higher-class fares may be eligible for a partial refund.
• Service Charges: Any refunds processed will be subject to our agency's service handling fee, in addition to the airline's cancellation penalties.

4. TOUR PACKAGES & BOOKINGS

For tour packages, hotel bookings, or transport services, refunds are subject to the cancellation policies of the individual service providers.

• Cancellations made 15+ days prior may be eligible for a partial refund, minus service fees.
• Cancellations made less than 15 days prior are generally non-refundable.

5. HOW TO REQUEST A REFUND

If you believe you are eligible for a refund, please contact us at info@accessskytourism.com with your booking reference number. Our team will review your request within 5-7 business days.